Our terms and conditions are here to make sure that you, our customer, are supported in making purchasing choices or interacting with our website and social media channels. ‘Propagation Place’ refers to St Werburghs City Farm trading as Propagation Place. If you would like further information on the city farm please click here.
Making a purchase
Purchasing your plants is so simple, just click on the items you wish
to buy and add them to the cart. Go to
checkout page and follow the instructions on the screen.
You
do not need a Paypal account to make a purchase; we take credit and debit card
payments too. Payments are processed through a secure and encrypted payment
gateway so your credit card details remain safe. We do not store credit card details nor do we share financial details with any 3rd parties. Our
website has a Secure Socket Layer that protects your information when being
transmitted to Paypal. We don’t personally handle any of your data and no
individual will ever see your sensitive payment information.
Due
to the unpredictable nature of the British weather and growing seasons, we
cannot guarantee that our delivery will always be in your specific window. We
will notify you via email if there is a change in expected delivery date.
Postage and Packing
Our pledge to you as the customer is to deliver the best quality
plants to you in excellent condition, ready to get your garden growing as soon
as possible. Postage prices are listed with each product
Our aim is to get the best possible quality vegetable, salad, fruit and herb plants to you in the best possible condition. This requires good functional and ecological packaging along with a speedy means of delivery. We charge a flat shipping fee of £5.99 per shipping season to all UK locations. For example if you order ‘Spring’ items only, you will be charged £5.99, if you order a mixture of ‘Spring’ and ‘Summer’ items you will be charged £11.98 etc. Local pickup from BS29YJ is free. We do not ship outside of the UK.
General terms and conditions
Propagation Place reserves the right to replace any variety with a
suitable alternative should the need arise. If a suitable alternative is unavailable
you may be issued a gift voucher (rounded up to the nearest £5) that can be
redeemed online or at our physical site. Gift vouchers will be valid for plants
only. Gift vouchers are valid for 12 months from the date of issue.
Propagation
Place reserves the right to amend product information and prices at any time
without any prior notice.
All
images are for illustration purposes only and do not represent an accurate
reflection of our how our products will look.
Your
contract of supply will be with St Werburghs City Farm trading as Propagation
Place. We are a registered charity (number 297091) and a company limited by
guarantee (2114442). Our registered address is Watercress Rd, St Werburghs,
Bristol, BS2 9YJ.
Receiving your order
We send your plants when they are ready to be planted into the garden; this is often at a later date than when you place your order. Although we give guidelines on when they will arrive, we reserve the right to deliver them outside of this window, and when they are at the optimum planting quality.
Your plant delivery
Although we endeavour to ship your order together in one box, it
sometimes makes more sense to send two separate orders so don’t worry if you do
not receive everything on the same day.
On arrival, the sooner your plants are in the ground, the better! Open
the packages as soon as you receive them and make sure they are getting plenty
of water and light until you plant them. We advise preparing the soil or
containers in advance of the arrival time so that your plants have the best
chance of thriving.
Customer Care
We
want you to have the best experience possible when you order from us and that’s
why we hold ourselves to high standards of customer care and quality. Of course
nobody is perfect and that includes us from time to time. Our team are
dedicated to solving any issues you encounter with speed and care, ensuring
that you are completely happy with our service wherever possible.
Contacting Us
We endeavour to respond to all enquiries as soon as possible, at the
very latest we will get back to you within five working days
You can send us an email at: [email protected], pop by the polytunnel on weekdays or alternatively you can send us a letter:
Propagation Place
St Werburghs City Farm
Watercress Rd
St Werburghs
Bristol
BS2 9YJ
Our guarantee to you
We promise to supply products in prime condition, however sometimes we
are subject to human error or factors outside our control. You must inform us
by email or in person within 24 hours if your plants are not delivered in
satisfactory condition. Due to the perishable nature of our products we cannot
accept liability for unsatisfactory goods if your first point of contact is
outside of the 24 hour window except in exceptional circumstances. In the case
of unsatisfactory goods, we will endeavour to send a replacement promptly to
ensure you can still plant them in the correct growing season. If we have no
replacement products available we will send a gift voucher rounded up to the
nearest £5 as an alternative. In exceptional circumstances we will issue a full
refund if no suitable alternative as deemed by us is available as a
replacement. Due to the unpredictable nature of gardening and plants, we cannot
accept responsibility for the life of your plants once they have been planted
unless there is sufficient evidence that we supplied a faulty product that was
not immediately obvious upon receipt. Our liability is restricted to the value
of the goods ordered. Your statutory rights are not affected.
Our shared pledge
Our promise is to supply you with healthy vegetable plants in
excellent condition ready to plant into your garden immediately. All you need
to do is make sure they are planted according to our simple instructions that
come in the box; you can also find them on our website. If you identify a fault
with your plants then please let us know as soon as possible and before they go
into the ground and we will do our best to rectify the situation to our best ability.
Due to the varied factors involved with growing plants, we regretfully cannot
take responsibility for the continued health of your plants after they have
been planted or after 24 hours of receipt of delivery. We deliver you our best
plants and then they rely on your loving care and attention to thrive.
Cancellations and returns policy
Refunds will only be accepted before any part of your order is dispatched. If your order has items from different growing seasons and we have already dispatched one delivery, we reserve the right to refund the remainder of your order with a gift voucher for equal or greater value of the original purchase price of the remaining order. You may not cancel only part of the remaining order.Our plant products cannot be returned due to their nature. In the event of goods that arrive in unsatisfactory condition, please contact us within 24 hours of receipt of goods to allow us the best opportunity of resolving the issue. Regrettably we cannot accept such queries after this period due to the nature of the products. All purchases from Propagation Place are governed by English Law. Your statutory rights are not affected.
Competitions and prize draws
By entering a competition on our website or any marketing channel including social media, you accept all of our terms and conditions.
All entries must be submitted by the closing date displayed on the competition.
Propagation Places’ decision is final.
There
will be no cash alternative to the offered prizes and we reserve the right to
change or substitute prizes for a substitute that we deem to be of equal value
as the original prize offered.
Entrants
must be over 18 years of age and resident in the UK.
Propagation Place reserve the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the terms and conditions.
None
of our employees or volunteers nor any of their immediate family members
(spouses/partners, children, siblings or parents) nor any member of their
household may enter the prize draw.
We
reserve the right to amend any competition, these competition rules, terms and
conditions and any individual competition rules without prior notice. These
amendments take effect as soon as they are posted on our website or relevant
social media channel. You may view any changes on our website or request a
written copy by contacting us at our postal address which is held in our main
terms and conditions or the contact page of our website.
Prize
winners will be notified by email through a message on the social media
platform on which the competition is run for example Facebook or Instagram
using the details as transmitted on entry and within 28 days of the closing
date of the competition unless the individual competition rules state
differently.
Offers and discounts
Propagation
Place discounts and offers are valid only between the dates advertised and we
cannot offer the discount outside of these dates.
In
order to qualify for the discount you must enter the relevant offer or discount
code at the time of ordering. Offers cannot be processed after your order has
already been placed so please check carefully that your code has been added
correctly before proceeding to payment. Customers are limited to one discount
per order.
Keeping updated
Our terms and conditions may change from time to time so we implore you to check back periodically and read any updates.
Last updated: January 2019
